Frequently Asked Questions
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Do you have a physical store?
No, Online store only.
What care should I take with gold?
-Do not use perfumes, creams or cleaning products on your jewelry.
-Clean them with warm water, mild soap and a soft brush.
- Use individual cases or bags to avoid scratches.
- When bathing, swimming or exercising.
-Take them to the jeweler from time to time for professional inspection and cleaning.
What if my gold jewelry becomes tarnished or dull?
Sometimes, gold can lose its shine due to skin contact, sweat, or the environment. If you notice it looks dull, a cleaning bath with soap and a soft brush is usually sufficient. If not, jewelers can perform a deep cleaning or polishing.
What care should I take with silver?
-Clean it with a soft cloth regularly.
-Avoid perfumes, creams and cleaning products.
-Store it in a dry place, ideally in an individual bag.
-Take it off when bathing, exercising, or swimming.
-Do not mix with other jewelry to avoid scratches.
What if my silver jewelry becomes tarnished or dull?
-Rub it gently with a silver polishing cloth.
-Use a homemade mixture of baking soda with a few drops of water and rub carefully.
-Rinse with warm water and dry well.
How to Buy?
It's very easy and secure! Just add the accessories you want to buy to your cart and complete your purchase with the shipping and payment information. If you need help with this process, we can help you in the chat.
Is it safe?
Yes, we work with international payment gateways to process payments, and they are 100% reliable, in addition to the SSI security certificate.
If I buy today, when will my order arrive?
Estimated delivery time: 2 to 5 business days. Processing time: 1 business day.
What shipping companies do you use?
UPS
USPS
What are the payment methods?
PayPal
Can I cancel my purchase?
Once your order is processed, we cannot cancel it.
Your order hasn't arrived?
Don't worry! Sometimes shipments can take a little longer than expected. If your order was shipped with UPS or USPS, we recommend following these steps:
Check the tracking number we sent you by email to see the current status of your shipment:
Track on UPS
Track with USPS
-Wait 48 business hours if it appears as "delivered"
Sometimes a package shows as delivered but arrives a little later. Check:
The mailbox, gate or reception
With neighbors or people in your home
-no news after a few days, write to us;
Customer Service Email: [company@elenajewelry1977.com]
and we will gladly help you initiate a claim with the shipping company.
I received my package in poor condition/It's not what I ordered. What do I do?
We're deeply sorry for any inconvenience you experienced with your order. We want to ensure you have a satisfactory shopping experience. If you received your package in poor condition or it wasn't what you expected, please contact us immediately.
Please write to us within the first 7 days of receiving your package, and we will be happy to assist you.
Customer Service Email: [company@elenajewelry1977.com]
Which countries do you ship to?
United States, Mexico, and Canada