Shipping and Return Policies.
Shipping Policies
All information collected on this website is confidential and will only be used to ship your order. Shipping times are independent of the processing time we require to process each order.
-Jewelry orders are processed within 1-2 business days after receiving payment, shipping takes 2-5 business days on average.
-We ship within the United States. If you require international shipping, please contact us for details on rates and delivery times.
-Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment in real time on the UPS or USPS websites, depending on the shipping method you choose.
-In the event of a lost package, the customer and ElenaJewelry must complete the lost claim process with the responsible carrier, filing a report. This process takes 8 to 10 business days. Once the process is complete, ElenaJewelry will resend the replacement package. If a refund is requested, the refund will be credited to the customer in the form of a gift card. The customer will have 90 calendar days to use the card.
Return Policies
All purchases are final. We do not accept returns or exchanges. Please be sure to read the information on each product carefully before purchasing.
We can only make an exception if the order you received is different from what you ordered, arrived in poor condition (applicable within the first 7 days of receiving the package), or was lost. If this is your case, please email us at customer service: [company@elenajewelry1977.com] and we will be happy to help you.
How can I make a return?
-Contact us within the first 7 days of receiving your order. You can do so by emailing Customer Service at [company@elenajewelry1977.com].
-Provide order details and, if necessary, photos of the item to facilitate the process.
-We will send you clear instructions for returning the item. Return shipping costs are the customer's responsibility, unless the product is defective or there was an error in shipping.
-If we need to issue a refund, it will be in the form of a gift card and will be valid for 90 days.
What if my product is damaged or incorrect?
If you receive damaged or incorrect jewelry, please contact us immediately within 7 days of receiving the package. In that case, we will send you a free replacement or, if necessary, refund it in the form of a gift card valid for 90 days.
Additional notes
-We do not accept returns of jewelry that has been damaged by the customer .
-We reserve the right to refuse returns if the above conditions are not met.
Be careful when receiving your jewelry
We recommend checking your jewelry as soon as you receive it and keeping the original packaging . Jewelry is delicate, and proper care will help keep it in good condition.